Pilot · Same-Day Intake Overflow

Stop losing same-day referrals to phone tag.

CMS guidelines and hospital partners demand rapid Start of Care — but manual intake can’t keep up. Let Linda chase every unreached referral so your team books more patients, faster.

No EMR integration · $5,000 implementation fee waived · HIPAA & SOC 2 compliant · BAA · Live in 14 days

The pain

CMS guidelines and hospital partners demand rapid Start of Care (SOC) initiation, particularly for high-risk patients discharged from the HSA program. But manual intake processes create a massive bottleneck.

When your intake team is overwhelmed and forced to play phone tag, referrals slip through the cracks. This doesn’t just cost the agency revenue — delaying care initiation for HSA discharges directly harms patient recovery and increases the likelihood of emergency interventions.

How the pilot works

Provide us with a secure CSV at 3:00 PM of the patient referrals your team couldn’t reach that day.

Linda continuously attempts to contact them through the late afternoon and early evening — securing basic intake information, verifying needs, and confirming availability.

The result

Linda “weeds” out the unreachable leads and hands your scheduling team a list of warm, verified, ready-to-book patients the next morning.

This instantly expands your intake capacity, letting your agency achieve prompt Start of Care for HSA discharges — actively preventing readmissions while capturing previously lost revenue.

The proof

34.5%

Provider acceptance rate (2024 WellSky)

65.5%

Of referrals effectively lost to bottlenecks

12–35.6%

Higher 30-day rehospitalization / ED risk when SOC is delayed

Industry analytics reveal a massive capacity crisis at the post-acute intake level. According to 2024 data from WellSky, provider acceptance rates have plummeted to just 34.5% — meaning agencies are effectively turning away or losing 65.5% of all referrals due to administrative bottlenecks.

The clinical cost is severe: patients discharged from a hospital program who experience a delay in home health initiation have a 12% to 35.6% higher risk of rehospitalization or an ED visit within 30 days.

Sources

  1. 1. WellSky (Home Health Care News) — Home Health Referral Rejection Continues To Create ‘Bottleneck’ Issue For Hospitals
  2. 2. AJMC — After Hospital Discharge, Slow Home Health Care Initiation Increases Risk of Rehospitalization

Hand us today’s unreached referrals — get a ready-to-book list tomorrow.