Pilot · Post-Visit Satisfaction & QA (HHCAHPS)
Under HHVBP, patient satisfaction is tied directly to your Medicare revenue — but you usually find out a patient was unhappy weeks too late. Linda gives you a real-time pulse so you can fix problems before the official survey goes out.
No EMR integration · $5,000 implementation fee waived · HIPAA & SOC 2 compliant · BAA · Live in 14 days
Quality scores now directly impact your agency’s bottom line. Under the new CMS reimbursement models, patient satisfaction is no longer just a metric — it is tied directly to your Medicare revenue.
But agencies rarely know a patient is unhappy, confused, or frustrated until the official government satisfaction survey is mailed out weeks later. By then it is entirely too late to fix the problem, and your agency’s score takes a permanent hit.
Linda automatically calls the patient 24 to 48 hours after a clinician completes a visit.
She asks 2–3 simple, conversational questions directly aligned with the HHCAHPS survey — e.g. “Did the nurse arrive on time? Did they explain your new medications clearly?”
Linda provides a real-time pulse on patient satisfaction. If a patient is confused or unhappy, she immediately flags the clinical manager to intervene and resolve the grievance before the official Medicare survey is sent.
This actively protects your agency’s scores and ensures maximum Medicare reimbursement.
30%
HHCAHPS share of your Total Performance Score
±5%
Medicare payment adjustment driven by your score
24–48 hrs
Post-visit window when Linda checks in
Under the Expanded CMS Home Health Value-Based Purchasing (HHVBP) model, patient satisfaction surveys (HHCAHPS) make up 30% of an agency’s Total Performance Score (TPS).
This final score directly dictates whether an agency receives a positive or negative 5% payment adjustment on all of its Medicare fee-for-service claims. By automating satisfaction check-ins, Linda directly protects your 5% revenue bonus.
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